Julius Agwu was in the US after the birth of his daughter and says his
Etisalat line got swapped without his approval, given to another person
who has defrauded him by using his credit card...
Read his press release below
“While I was in America to see my new baby, I suddenly realized that my
Etisalat line was inactive. I couldn’t receive and make calls. I went to
Etisalat office in Hilton to complain and to discover what the problem
was. I was told someone asked the company to swap my line. I got very
worried immediately and queried them.
How could someone’s line get swapped without the authorization of the
owner? Even as the owner of the line, I would issue an authorization
letter to effect that. I was worried because I personally registered the
line and I told them I want to know the staff that granted the request
but they refused. It was however rectified that very day by one Miss
Joan and I was able to make use of the line again momentarily, for that
day only. I later made several calls to the customer care and till now,
nothing has been done.
Due to their negligence, I have lost few jobs because that is the only
line some clients could reach me on. Another painful aspect of it all is
that the person broke into my credit card account and it was used in
Rome and Milan. And as a matter of fact, I didn’t go to those places. I
have to block the card because I have lost money.
The credit on the line was also transferred to the new line by the
person who swapped it. There is a high level of impunity in this country
and nobody cares. I’m crying out so that people can know how shameless
and useless some brands can be. I will take this matter to the Nigeria
Communications Commission (NCC) and National Human Rights Commission. I
should be fully compensated because even till now, the problem has not
been rectified."
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